Please see below for our FAQs! If you can't find your question here, please feel free to contact us.
1. shipping policies
Domestic Orders: Processing time of 3-5 business days
International Orders: Processing time of 4-7 business days
We do ask that customers wait 2-4 weeks for domestic orders to arrive and 4-6 weeks for international orders. Oftentimes, there are postal delays due to COVID as well as USPS delays as well when there is a high volume of mail.
What if my order comes damaged?
Oh no! Please send us a message with a photo of your damaged order. We will then send you a replacement order.
I think my order is lost. Can you replace it?
We only replace TRACKED orders! If you are concerned your order may get lost, please purchase tracked shipping. If we see that your order is lost based on tracking / is at a standstill in one location for 3+ weeks, we will send out a replacement order. Unfortunately, we cannot replace untracked orders.
Do you ship internationally?
Yes! We do ship across the world :) We are limited to the countries in which USPS has access to. If we cannot ship to your country, we will cancel and refund your order.
2. custom products
4. refund and cancellation policy
You may cancel your order 24 hours after purchase for a refund. After 24 hours, we cannot cancel your order. We do not accept any returns once orders are shipped out.
5. i want to start a small business!
So you want to start your own small business? :D How exciting! In our blog, we lay out some tips, experiences, as well as our own story of how we started and grew our own small business.
1. What are some things I should know before starting a small business?
It's great that you're thinking about starting a small business! This would be too long of an answer for me to type out, but some things to think about:
- Inventory prep
- Building a presence on social media
- PR packages (if that's something you're interested in doing)
2. Love your products! Who are your manufacturers?
We love that you love our products! As a chef never discloses his secret sauce recipe, our manufacturers are our own trade secrets :) In our blog, we'll soon upload some tips and ways that we found were helpful in finding manufacturers for our manufactured products.
3. What is your future plan for Milky & Co. Studios?
Great question! Right now, we're just going with the flow ;) we shall see what the future brings!